What if I want to cancel my order?
Your order may be edited or cancelled at anytime prior to being processed by our staff. Your credit card will only be billed when your order is processed. Orders which have not been shipped may be cancelled and shall not be subject to a restocking fee. Orders will not be cancelled once the merchandise has shipped, and shall be treated as a return.
What If I received a defective or damaged item?
Damaged or defective items must be reported to us within 72 hours of receiving your order. We can not accept returns for damaged or defective items not reported within 72 hours of customer receiving shipment. Always inspect your products for concealed damages. Damages must be reported immediately. Please call our customer service department at 212-255-6263 or contact us by email to obtain an RMA number prior to returning the merchandise. Item must be returned with original box, packing material, manufacturers' paperwork and be in sellable condition. Product with any signs of installation shall not be accepted under any circumstances. In cases where the damage may have resulted during shipping, the shipper may require an investigation prior to settling a claim. Please retain all packaging materials, and product invoice for these purposes.
Can I return an item?
Items purchased at George Ranalli DESIGNS will gladly be accepted for return unless the items' product pages specifically state the items may not be returned. Items accepted for return are subject to a 25% restocking fee. All shipping charges for the item shall be pre-paid by the sender. If a "free shipping" promotion was offered on the item, then the amount of the shipping charge for that item will be deducted from the credit. Please call us at 212-255-6263 or contact us by email within 30 days of receiving your order to obtain an RMA number prior to sending the merchandise. No items will be accepted without an RMA number. Item must be returned with original box, packing material, manufacturers' paperwork and be in sellable condition. No product shall be accepted with any signs of installation. Additionally, George Ranalli DESIGNS reserves the right to issue a store gift certificate in lieu of a refund to be determined during the return authorization process.
A word about finishes.
Products sold at George Ranalli DESIGNS are considered the finest in the industry and we take pride in our finishes. Please bear in mind that many finishes change over time. For example, polished brass will tarnish if not properly maintained. Oil-rubbed bronze will wear over time to expose a lighter brass color underneath.